Privacy policy

Current service

VideoBase is an AI video service. You can browse models and published examples and use the methods shown on the sign-in page. Available models accept generation requests after sign-in, subject to the displayed inputs, credit cost and safety review. Find your requests and available results in My creations. One-time credit packs are available through Waffo checkout. Published examples are demonstrations or previously generated samples, not new results from a visitor's prompt.

Information used for your account

For email-and-password accounts, we process your email address, account name, a securely hashed password and session records to provide account access. Passwords are not stored as plain text. Email verification is not required for the current password sign-in.

Account and service records are stored using Cloudflare infrastructure. If you use account features, we process the records necessary to show your balance, requests and orders, where they exist. Merely viewing examples does not submit a generation request or create a purchase.

Prompts, reference media and safety review

Confirming an available request may send your prompt, selected parameters and any authorized reference media to the chosen generation provider. The current integration supports RunningHub; a model shown in the catalog is not a promise that it is enabled or has been personally verified.

Before generation, prompts are checked by local rules and Waffo Prompt Sift. OpenAI moderation is used for reference media and output review. Submitted prompts and job settings form part of the job record; reference and output files use protected storage. Do not submit confidential material or another person's image without the necessary permission.

Separate safety decision logs contain the check stage, verdict, policy version and request references. These decision logs exclude prompt text, media bytes, raw IP addresses and provider response bodies. That does not mean the separate job record contains no prompt or settings.

Cookies and analytics

Essential cookies maintain sign-in sessions and privacy preferences. The service uses scoped, keyed identifiers and counters to limit repeated free claims and abusive requests when those features are available. These controls are separate from optional analytics.

Optional analytics is off on this site. Analytics loads only after you accept it. Our page-view events use a public page location and limited campaign and referring-site information; they omit names, email addresses, prompts, private media URLs and payment tokens. You can reject or withdraw analytics using Cookie preferences. Withdrawal stops subsequent optional collection, but cannot recall requests already sent. Necessary account, request and safety logs remain separate.

Access, retention and account controls

Use Account security to access the available export and account-deletion controls. A current password or recent sign-in is required. Active requests must be resolved before deletion can finish. Limited financial, fraud-prevention and anti-replay records can remain separately for reconciliation and avoiding duplicate transactions.

Generated results have a configured access window of 7 days. This is an access window, not a promise that all records or backups are permanently erased on that date. Save any file you are entitled to download while access remains available. A provider-hosted link can have a different availability window.

Contact and requests

For account, privacy, purchase or content-safety concerns, email support@videobase.app. Include a request or order reference where relevant. Do not send passwords, payment credentials or private media.