Refund policy

Current service

VideoBase is an AI video service. You can browse models and published examples and use the methods shown on the sign-in page. Available models accept generation requests after sign-in, subject to the displayed inputs, credit cost and safety review. Find your requests and available results in My creations. One-time credit packs are available through Waffo checkout. Published examples are demonstrations or previously generated samples, not new results from a visitor's prompt.

Refund requests

Refund requests for unused credits must be made within 7 days of purchase. Contact support with the original order details. We process requests within 7 business days; payment-provider or bank posting times may take longer.

Contact us before disputing a charge. Applicable mandatory consumer rights are not waived.

Generation credits and payment refunds are different

Confirmed generation failures return the spent credit. Pending refunds remain visible until confirmed. An unknown request status is checked before settlement. A returned credit changes the service balance; it does not refund a card or other payment method.

Payment refunds must be handled against the verified original order and applicable published terms. Confirmed refunds may adjust associated credits and paid download rights. A browser return page or a gifted balance is not proof of payment.

Before you purchase

Review the actual product price, model-specific credit costs, credit validity, delivery conditions and payment-refund terms shown at that time. Applicable mandatory consumer rights are not waived.

Contact and requests

For account, privacy, purchase or content-safety concerns, email support@videobase.app. Include a request or order reference where relevant. Do not send passwords, payment credentials or private media.